Exchanges & Returns
30-Day Return Period
With us, you have 30 days to exchange or return an item. The period starts on the day you receive your order. Within this period, you can return the product without giving a reason.
Conditions for Returns
To process a return quickly and correctly, please take note of the following conditions:
- The item is, as far as reasonably possible, in its original condition and packaging.
- Products may only be used to the extent necessary to inspect them (as you would in a store).
- Damaged or clearly used items may be subject to a reduction in value.
How can I return an item?
- Request a return number via our email.
- You will then receive instructions on how to send back your product.
- Once we have received and checked the item, we will process your return as quickly as possible.
Exchanges
Do you want to exchange an item for another product? Please contact us first so we can check if the desired item is in stock and arrange the exchange directly for you.
Refund
After receiving your return, we will refund the purchase amount within a few business days via the same payment method used for the order. You will automatically receive a confirmation email.
Questions about exchanges or returns?
Our customer service team is happy to assist you. Feel free to contact us if you are unsure about a return, want to exchange a product, or have any questions about the process.
Questions
You have 30 days to return a product. The return period starts on the day you receive the item. Within this period, you can return the product without providing a reason.
Yes, return costs are at your own expense, unless the product is defective or incorrectly delivered. In that case, we will of course cover the costs and provide an appropriate solution.
Yes, you may return the product if you have only used it to inspect it, as you would in a store. If the item is clearly used or damaged, a reduction in value may apply. Therefore, ensure the product is returned in its original condition and packaging, if possible.
Please contact us as soon as possible if your product is delivered damaged or defective. Preferably, send us clear photos or videos of the damage along with your order number. We will assess the situation immediately and provide an appropriate solution, such as a replacement product or a refund.
Once we have received your return, we usually process it within a few business days. After inspection, you will receive a confirmation and the amount will be refunded via the same payment method used for the order. You will always be informed once the return has been completed.
