Frequently asked questions

The delivery time for your order is usually 1–10 business days within the Netherlands and Belgium. For shipments within Europe, an additional delivery time of approximately 2 business days applies.

We offer free delivery within the Netherlands and Belgium. For deliveries outside these countries, the shipping costs are €40.00.

Yes, within the Netherlands you can track your order via Routigo. For deliveries outside the Netherlands, you will receive the shipping details via DPD. Please note that it may take 1–3 business days for the Track & Trace information to become available.

Yes, we also deliver to Belgium and the rest of Europe. For all European deliveries outside the Netherlands, the shipping costs are €40.00.

Groot kantoormeubilair, zoals bureaus en kasten, wordt door ons eigen bezorgteam geleverd. We zorgen voor een veilige verzending en kunnen de meubels desgewenst ook op locatie monteren tegen meerprijs.

You can return your order within 30 days after placing your online order.

You can return a product by contacting us via email or by filling out the return form on our website. We will then send you the instructions for returning the product.

Yes, the return shipping costs are at your own expense.

Yes, you can also return large items such as desks or chairs. Please note that the return shipping costs are at your own expense, and that shipping larger products can often be more expensive.

You will usually receive your refund within 5 to 10 business days after we have processed your return.

For most models, we offer a 7-year warranty. The exact warranty period is also listed per product on the product page.

New products are supplied with the standard manufacturer’s warranty. The exact warranty period varies by brand and product, but is usually 5 to 10 years.

The warranty covers manufacturing and structural defects that occur during normal use. Wear and tear from intensive use, damage caused by improper use, or any modifications made to the product are not covered under the warranty.

You can submit a warranty claim by contacting us via email or phone. Please include your order number, a clear description of the issue, and photos if possible, so we can assist you quickly.

If your product becomes defective within the warranty period, we will assess whether repair is possible. If repair is not sufficient or not feasible, we will provide a replacement product.

You can submit a complaint by contacting us via email or phone. Please clearly describe the issue and, if possible, include photos so we can assist you quickly and effectively.

We respond to your complaint within one business day and will immediately let you know how we intend to resolve it.

Once you have submitted a complaint, we will investigate the issue and contact you with an appropriate solution. We will keep you informed throughout the process until everything has been resolved to your satisfaction.

Yes, you can submit a complaint both by phone and by email. We’re happy to help you via either channel.

If you’re not satisfied with how your complaint has been handled, we’re happy to review it with you again to find a suitable solution. We always strive to ensure every customer is satisfied.

Yes, we’re happy to help design a complete office fit-out. Our team works with you on the layout, style, ergonomics, and the right combination of new and refurbished furniture.

Yes, we offer on-site advice. We’re happy to visit your location to assess the space and determine together which setup best suits your needs and working environment.

Yes, we seamlessly combine new and refurbished furniture in a single fit-out. This mix creates a sustainable, stylish, and budget-friendly solution that perfectly matches your needs.

Yes, we can provide custom solutions for specific spaces. We’re happy to think along with you about dimensions, materials, and layout, ensuring the design fits your situation perfectly.

Yes, we take care of both the delivery and installation of the complete fit-out. Our team ensures everything is neatly placed and delivered ready for use.